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ServiceNow CTA Exam Syllabus Topics:

Topic	Details
Topic 1	Go-Live Preparation: This part assesses the skills of Project Coordinators in preparing for the go-live phase of IT projects. It emphasizes strategies for ensuring smooth transitions and minimizing disruptions during system launches.
Topic 2	Testing Leading Practices: This section tests the knowledge of Quality Assurance Engineers in applying best practices for testing IT systems. It covers methodologies and techniques for ensuring that systems meet quality and functionality standards before deployment.
Topic 3	Technical Governance: This domain evaluates the expertise of IT Governance Specialists in establishing and enforcing technical policies and standards. It focuses on ensuring that IT operations align with organizational goals and regulatory requirements.
Topic 4	Current and To-Be Architecture: This section tests the knowledge of Enterprise Architects in understanding and comparing current IT architectures with future (to-be) architectures. It emphasizes the ability to analyze gaps and develop strategies for transformation.
Topic 5	Data Strategies: This domain evaluates the expertise of Data Analysts in developing effective data management strategies. It focuses on how to align data practices with business objectives and ensure data quality and integrity.
Topic 6	CMDB and CSDM: This section of the exam measures the skills of IT Service Managers and covers the management of Configuration Management Databases (CMDB) and Configuration Service Data Management (CSDM). It emphasizes how these tools are used to track and manage IT assets and services effectively.
Topic 7	Security Architecture: This section measures the abilities of Security Architects in designing and implementing secure IT architectures. It covers principles and practices for protecting IT systems from various threats and vulnerabilities.

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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q49-Q54):

NEW QUESTION # 49
What should be included in the go-live planning to handle and manage potential risks?

A. A list of key performance metrics to track the performance.
B. A schedule for user training and support sessions.
C. A back-out plan and mitigation plan for unforeseen circumstances.
D. A detailed communication plan for all stakeholders.

Answer: C

Explanation:
To effectively manage risks during a go-live, it's essential to have a back-out plan and mitigation plan for unforeseen circumstances. This includes:
Back-out Plan: A detailed procedure for reverting to the previous system or version if the go-live encounters critical issues.
Mitigation Plans: Prepared responses for anticipated risks (e.g., data migration errors, performance issues, user resistance). These plans outline steps to address these risks if they occur.
Risk Assessment: A thorough risk assessment should be conducted before the go-live to identify potential risks and their likelihood.
Why not the other options?
A: A list of key performance metrics to track the performance: While performance monitoring is important, it's not the primary element for managing risks.
C: A detailed communication plan for all stakeholders: Communication is crucial, but it's a separate component of the go-live plan.
D: A schedule for user training and support sessions: User training and support are important but not directly related to risk management.

NEW QUESTION # 50
What aspect of software is evaluated during non-functional testing?

A. Specific behaviors and outputs of the system.
B. The creation of records and setting field values.
C. Functional requirements outlined in the design document.
D. The way a system operates and meets user expectations.

Answer: D

Explanation:
Non-functional testing focuses on how a system operates and meets user expectations in terms of qualities like:
Performance: Response times, load handling, scalability
Usability: Ease of use, user interface design
Security: Protection against unauthorized access and data breaches
Reliability: System stability and availability
Maintainability: Ease of making changes and updates
Why not the other options?
A: Specific behaviors and outputs of the system: This is the focus of functional testing, which verifies that the system does what it's supposed to do.
C: The creation of records and setting field values: This is a specific functional aspect of the system.
D: Functional requirements outlined in the design document: These are tested during functional testing.

NEW QUESTION # 51
What action does the Identification and Reconciliation module perform to reduce duplicates in the CMDB?

A. Validates data sources to ensure accuracy
B. Uses identification rules to uniquely identify CIs
C. Merges duplicate records automatically
D. Assigns unique identifiers to each CI

Answer: B

Explanation:
The Identification and Reconciliation (I&R) module usesidentification rules to uniquely identify CIs. These rules help the system determine if a CI discovered or imported from a data source already exists in the CMDB or if it's a new CI.
Here's how it works:
* Identification Rules:These rules define criteria for matching CIs based on their attributes (e.g., serial number, MAC address, hostname).
* Matching and Reconciliation:When new data comes in, the I&R engine applies the rules to find potential matches. If a match is found, the system can either update the existing CI with new information or flag it as a potential duplicate for review.
Why not the other options?
* A:While the I&R engine can facilitate merging duplicates, it doesn't automatically merge them without human review and approval.
* C:Data source validation is important, but it's not the primary function of the I&R engine in duplicate reduction.
* D:Assigning unique identifiers is a function of the CMDB itself, not specifically the I&R engine.

NEW QUESTION # 52
How does a phased implementation diagram differ from a ServiceNow capability map?

A. It maps end-user requirements to products.
B. It tracks products migrated across phases.
C. It provides an overall picture of all products in use.
D. It shows products implemented in each phase.

Answer: D

Explanation:
A phased implementation diagram focuses specifically on showing which products are implemented in each phase of a ServiceNow rollout. It provides a visual representation of the implementation timeline and the planned deployment of different ServiceNow products or modules over time.
How it differs from a capability map:
Capability Map: A capability map provides a broader view of the ServiceNow platform and its capabilities. It maps business processes or functions to the ServiceNow products that support them. It's not specifically tied to implementation phases.
Why not the other options?
A: It provides an overall picture of all products in use: This is more aligned with a capability map.
B: It maps end-user requirements to products: While this might be considered during implementation planning, it's not the primary purpose of a phased implementation diagram.
D: It tracks products migrated across phases: While migrations might be part of the implementation, the diagram focuses on showing what's implemented in each phase, not the migration process itself.

NEW QUESTION # 53
What type of testing is characterized by an unplanned approach where the tester's understanding and insight are the most important factors?

A. Usability testing
B. Load testing
C. Ad hoc testing
D. Performance testing

Answer: C

Explanation:
Ad hoc testing is characterized by an unplanned, informal approach where testers rely on their knowledge and intuition to explore the software and identify potential issues.
Key characteristics of ad hoc testing:
No predefined test cases: Testers don't follow specific scripts or steps.
Exploratory in nature: Testers freely explore the software, trying different actions and inputs.
Relies on tester experience: The effectiveness of ad hoc testing depends on the tester's understanding of the software and their ability to identify potential problem areas.
Why not the other options?
A: Usability testing: Focuses on user experience and follows a structured approach.
B: Performance testing: Evaluates system performance under different conditions (e.g., load, stress).
D: Load testing: A type of performance testing that simulates heavy user load.

NEW QUESTION # 54
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